In our latest blog, we talk about the different ways that debt can be collected, as well as the common questions that need to be answered before customers are contacted.

A great customer experience is important in all aspects of your business, including collections. How you handle your customers in collections can have a significant impact on customer retention.

U.S. consumers hold $15.31 trillion in debt, according to Experian. Here’s how a professional collections service can help businesses in your industry in the debt recovery process.

When it comes to collecting on bad debt, making the initial contact is both an art and a science. Here are some things to keep in mind when reaching out to a customer for the first time.

In many ways, collecting debt has been made easier thanks to technology. Our newest blog spells out the recent changes in rules concerning contacting debtors through social media. It boils down to making the message as private, detailed and professional as possible.

Do you need to send a letter to a customer asking for payment of an outstanding bill? It’s a necessary step in the debt collection process. Here’s what needs to be in that letter, and what a business should do if payment isn’t received.

Does your business provide top-notch customer service? Here are some eye-opening stats to show you just how important excellent customer service really is, even during the collections process.

In our latest blog, we go into the reasons why outsourcing debt collection service can be an advantage for your business.

Find a partner that can provide collections expertise for your business segment, returned checks support and more. ACA International is among the organizations that can help you think strategically: